We're Here to Help You
Have a question about an order, delivery, sizing, or returns? Reach out to our dedicated support team 7 days a week.
Direct Phone Support
Speak directly with our concierge team
+880 1700-000000 Sat – Thu: 9 AM – 10 PMWhatsApp Instant Chat
Instant responses for orders & product inquiries
Chat on WhatsApp → Avg response: 5 minsEmail Helpdesk
For detailed inquiries and corporate partnerships
[email protected] Guaranteed reply within 12hSend Us a Message
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Corporate Headquarters
KidCastle Retail Ltd.
Help Desk Availability
Bangladesh Standard Time (BST)
Frequently Asked Questions
Quick answers to common questions about orders, payments, and shipping
How fast is delivery?
Inside Dhaka delivery takes 24 to 48 hours. Outside Dhaka across all 64 districts takes 48 to 72 hours via our official courier partners (Steadfast, Pathao & RedX).
Is Cash on Delivery (COD) available?
Yes! We support Cash on Delivery nationwide across Bangladesh. You can inspect your parcel and pay upon receiving it at your doorstep.
What is your return & refund policy?
We offer an easy 7-day return policy for any damaged, defective, or incorrect items. Contact support with your Order ID to initiate an instant refund or exchange.
How do I track my order live?
Simply visit our Track Order page, enter your Order ID, and get real-time tracking updates synced with our warehouse and delivery riders.